Bradenton Florida Real Estate News

Tuesday, May 01, 2007

An irate customer

Every once in a long while we run across and customer that we just can't please. But this one takes the cake, as they say.

We took this customer's listing for only 90 days at his request. Even though the average listing is taking over 100 days to sell in our MLS. Normally, we list the property for 6 months and give our clients our Easy Exit Agreement that they may cancel at anytime with 30 days notice.

He also priced it a little higher than we suggested. We had good showing activity, but the market just wasn't supporting his price. We suggested a price adjustment which he adamently refused.

On the last day of the listing I called and asked if he wanted our continued help. His answer was no, and if anything he was going to raise his price. (Like that makes sense). I wished him well.

Anyway, we removed the sign and lockbox on the final day of the listing. Our normal procedure is for the sign guy to return the keys to the office the next day and then we call the customer to arrange returning the keys.

So after 5:30 pm this guy starts calling the office and leaving voice mail messages for EVERYONE on staff. He's cursing and demanding that someone bring his key to him to immediately!!! He also threatened to come to the office in the morning and "cause a scene."

I gave him a call to explain that I hadn't even received his key yet and that it would be available the next day. He cursed so violently that I had to hang up. It's been a long time since I've heard anyone that abusive.

I decided to drive to the sign-guy's house, pick up the key, and personally deliver it to the guy. Of course, at the door, he said nothing....just took the key. Who knows he might be a wacko and show up with a gun.

I'm thinking that just like there is a Better Business Bureau for people to complain about businesses, there ought to be a Better Customer Bureau for businesses to warn others about dangerous customers.

What do you think?

Bradenton Real Estate



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